Frequently asked questions
Here you find answers to the questions we get most often. Is your question not here? Feel free to contact us.
Getting started
How do I start?
Download the app and try Qozy free for 14 days. Your AI coach Luma is ready for you straight away.
Is Qozy therapy?
No. Qozy is support in your daily life. It does not replace a diagnosis or treatment.
Who is Qozy for?
For adults aged 18 and over who want support with stress, anxiety, loneliness or low mood.
How much time does Qozy take each day?
A few minutes is enough. The daily question takes less than a minute. Most exercises take 2 or 3 minutes. You can do more, but you don't have to.
How quickly will I notice that Qozy helps?
That differs per person. We don't promise quick results. In 14 days you will notice whether Qozy suits you.
What language is Qozy in?
The app and Luma are available in Dutch and in English.
Which phones does Qozy work on? Can I also use my computer?
On iPhone via the App Store and on Android via Google Play. You can also log in at qozy.app, with the same account.
Membership and payment
How much does Qozy cost?
A year costs €49.99, which is about €4.17 per month. Per month you pay €9.99. You first try Qozy with a 14-day free trial.
Will I be charged automatically after my trial?
No. Your trial is free and you don't enter payment details beforehand. On day 12 we send you a reminder. After 14 days you decide whether to take a plan.
What is included in my membership?
The app with AI coach Luma, your journal, short exercises and the online community. Meetings are free in 2026, also without a membership. You pay separately for a talk with a professional.
How do I cancel?
You can cancel at any time. Did you pay through our website? Then you cancel in your account. Did you pay through the App Store or Google Play? Then you cancel there. You keep access until the end of your period.
Do I get money back if I stop early?
No. But you keep access until the end of the period you paid for.
Is there a discount for students?
Yes, students pay half: €4.99 per month or €24.99 per year.
What if I finish my studies?
Then your subscription moves to the regular price. We will let you know before that happens.
AI coach Luma
What is Luma?
Luma is our AI coach. Luma listens and thinks along with you, whenever you're ready. Luma does not just agree with everything: sometimes Luma asks: is that really true?
Is Luma a real person?
No. Luma is an AI coach. Do you want to talk to a person? Meet others at a meeting or in the online community. Or choose a coach or other professional who fits you.
What language does Luma speak?
In Dutch and in English.
What happens to what I tell Luma?
What you share is yours. We keep it safe and never sell it.
Community and meetings
Is a meeting therapy?
No. It is a meeting with people who go through the same things. Want more support? Then choose a coach or other professional who fits you.
What is the difference between the online community and a meeting?
In the online community you talk whenever you want, from the app. A meeting is a conversation group at a set date and time, online or at a location.
Do I need to be a member to join a meeting?
No. Everyone is welcome.
How much does a meeting cost?
Nothing in 2026. Joining is free.
Do I have to tell or share something?
No. At a meeting you can also just listen. In the online community you can also just read along.
From what age can I join?
From 18 years old.
Professionals
Can I book a professional now?
Not yet. Real coaches are coming soon. You then start with a free 15-minute introduction, online. You can book without an account.
How much does a talk with a professional cost?
The introduction (15 minutes) is free. After that you pay the professional per session. You see the price in advance on their profile.
What if I do not get along with a professional?
Then you simply choose someone else.
Privacy and safety
Who can see what I share?
Only you can read your journal. Other members see what you post in the online community. You choose which name you use there; your first name is enough. Your employer never sees who uses Qozy or what anyone shares.
What happens to my data?
What you share is yours. We keep it safe and never sell it.
Can I delete my account and data?
Yes. On the Delete your data page you can read how.
Working with Qozy
How much does Qozy cost for organisations?
That depends on the number of people and what you want to offer. We always make a quote that fits you.
Can we as an organisation see what employees or members share?
No, never. You never see who uses Qozy or what anyone shares.
I am a coach or other professional. Can I join?
Yes. In the starting phase your profile is free. You only pay when Qozy brings you a new client.
Is your question not here? Send us a message through the contact form. We are happy to help.
Contact us